A British rail worker, trained to help persons at risk of suicide on the line, has saved 29 lives since 2015, thanks to his aptitude for talking and listening.
In 2015, Rizwan Javed, 30—a communications and stakeholder manager for the MTR Elizabeth Line at West London’s Ealing Broadway station—enrolled in Samaritans’ Managing Suicidal Contacts training. The course equips staff with the skills needed to deescalate potential suicide situations.
