Time for Another Survey of SSA Services

People are more inclined to file a complaint than to praise good service.
Time for Another Survey of SSA Services
Give praise more often than criticism. SewCreamStudio/Shutterstock
Tom Margenau
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Sadly, there has been more than a little bit of “government bashing” going on lately. In addition to general rants about alleged government inefficiency, government employees come in for more than their share of criticism. All I really know is Social Security and the services provided by the Social Security Administration. So that’s what I am going to write about today.

I hear about the issue all the time from readers. I’ve learned over the years that people are much more likely to complain to me about poor service than they are to send me an email praising good service.

Tom Margenau
Tom Margenau
Author
Tom Margenau worked for 32 years in a variety of positions for the Social Security Administration before retiring in 2005. He has served as the director of SSA’s public information office, the chief editor of more than 100 SSA publications, a deputy press officer and spokesman, and a speechwriter for the commissioner of Social Security. For 12 years, he also wrote Social Security columns for local newspapers, and recently published the book “Social Security: Simple and Smart.” If you have a Social Security question, contact him at [email protected]