Today, I’m going to write, once again, about lapses in service and advice from the Social Security Administration (SSA). I cringe every time I write one of these kinds of columns.
When I worked for the SSA between 1973 and 2005, I was often so proud of my agency. We were always winning awards for public service and program efficiency from the overseers and watchdogs who monitor government programs and services. I’ve shared this line before from a former colleague—who ended up becoming the SSA’s Historian. He said the Social Security Administration was “an honorable institution engaged in a noble public service.”
