We had been looking forward to our European river cruise for weeks. Then a few days before our trip, we got a notice from our cruise company. Due to abnormally low water on the Rhine, all river traffic had been shut down near Cologne, Germany. The ship couldn’t reach our embarkation city in Switzerland. There would be no cruise on the Rhine that next week.
Of course, we were disappointed. Visions of German castles and French vineyards had been dancing in my head for months—and now it wasn’t going to happen.
Mother Nature can sometimes put a damper on your vacation plans, and that can be disappointing, especially after you’ve put time and effort into planning your trip. Sometimes, though, life doesn’t go as planned. In our case, drought in Europe last summer caused river levels to drop so low in the fall that river traffic on the Rhine was affected for weeks. There was nothing anyone could do to fix that.
Fortunately, it didn’t ruin our vacation. That’s because we had purchased travel insurance ahead of time, and we had booked with a reputable river cruise company, AmaWaterways.
The AmaWaterways team worked quickly to put together an alternative cruise itinerary. Instead of cruising the Rhine through Germany and France, we cruised the waterways of the Netherlands and Belgium. Even better, in addition to our altered cruise, the company offered passengers a certificate for a free cruise at another time.
The only problem was, our new cruise itinerary was leaving from Amsterdam instead of Basel, Switzerland, our original destination. That’s where our travel insurance came in.
Read the Fine Print
When booking with a travel company or provider, be sure to read the fine print in your purchase agreement. Cruise companies, for example, often have to deal with weather. Some have weather guarantees; others don’t.Buy Travel Insurance
The most important thing you can do to protect your vacation is purchase travel insurance, adds McDaniel. Plans vary, so take time to compare them. You can purchase a plan that covers an individual trip or an annual travel insurance plan. It’s best to pick a plan with trip cancellation and interruption benefits, as well as travel delay benefits or missed connection coverage.
Look Ahead and Have a Backup Plan
Air travel is especially vulnerable to weather delays and cancellations. It’s helpful to keep an eye on upcoming weather conditions at your destination, especially if you’re traveling to the southeast or the Caribbean in the hurricane season (from June 1 to Nov. 30) or traveling during the winter.When a big storm is approaching, some airlines will let you rebook your flight to go out earlier at no extra charge. To give yourself some wiggle room in case there are flight cancellations, try to book the first flight of the day, so other options are available if something happens. If you’re flying out for a cruise, consider flying in the night before.
If you get to the airport to find your flight canceled, go to the customer service counter right away, even if the line is long. While in line, get on the phone with the airline’s customer service. They may be able to help you before you reach the front of the line.
While canceled flights are disappointing, keeping your cool with airline representatives will ensure better assistance. They are often overwhelmed with demands and trying their best to assist. Maintaining a pleasant demeanor helps everyone involved.