By Simon Lovell
When running any kind of coaching or consulting program, focusing on results is critical. It’s what brings in new business, keeps clients happy and keeps us as coaches motivated to transform more lives.If there’s one thing that will cripple confidence, it’s lack of client results, so I want to share what’s been working for me as well as some of the science behind it. Hopefully, it helps you better understand your own behavior and that of your clients.
Let’s start with a little example of course completion. How many coaching programs or courses have your clients begun, but not finished? It happens all the time, and when it does, we feel frustrated because we truly want change to happen. “If they had just done what I asked,” we say to ourselves.
How to Create Behaviors that Stick
I work in the personal-development niche for entrepreneurs, and there are certain actions that must happen for behavior to stick—for there to be lasting change and a shift in identity.Take, for example, meditation. I help my clients build up to longer meditation practices, gradually increasing the amount of time from 10 minutes to 60 minutes during a six to 12 week period. The goal is to help them become calm, confident entrepreneurs.
So, my first step towards solving the problem was to set up a daily tracking system.
Every day, my clients must fill in their daily high-performance tracker by a certain time. Failure to do this shuts down their member’s area, and there’s an additional consequence and challenge setup in order for them to get back in.
Sometimes, it’s hard for individuals to self-monitor and cultivate a consistent daily routine. So, a daily tracker is very useful as a regulator, as it trains the brain to discipline itself. The tracker is the little push, an external stimulus, to activate my clients’ intrinsic motivation.
The ‘Lock Out’: Another Level of Accountability
While the tracker works well, I also introduced another level of accountability: the four-stage locking system. If the client is locked out a certain number of times, the system eventually asks him or her to leave the program, and there’s no refund option. It’s like the Navy Seals, but for personal growth.By far, the most popular part of the coaching experience is the locking system, and when evaluating results, it was this feature that created the biggest shift in behavior. Initially, clients don’t like it, but when they start to see results, they love it. By avoiding the lock consequence, clients are also simultaneously rewarding and reinforcing their new positive neural pathways.
So, from a neuroscientific point of view, discipline, accountability and consistency are critical for the brain’s optimum function and, ultimately, results. With these critical factors in play, you can capitalize on the brain’s capabilities so that your clients can enhance their self-awareness, improve focus, increase creativity, and reduce stress.