TV and Internet Bills
Start by getting prices from a few competing cable and internet companies. A reliable resource for getting internet prices is BroadbandNow.com, says Ben Kurland of Experian Consumer Services.Jot down the quotes you receive and write out the key points you want to make to your provider. When you talk with customer service representatives, they’ll have a script. You can use the same tactic by having your talking points at the ready.
Contact your provider by phone instead of by email or online chat. Once connected, press the prompt to cancel your service. “You’ll likely be transferred to the retention agent or an escalation agent,” Kurland says. “Their whole job is to give you a discount to keep you as a loyal customer.”
Once you get an agent on the phone, be cordial. Don’t agree to the agent’s first offer—there’s usually room for more concessions.
Home Renovations and Repairs
Contractor prices vary widely for the same service, so your best bet is to get three to five quotes, says Kevin Brasler, executive editor at Consumers’ Checkbook.
Provide candidates with specifics on your project, giving details on what you need and your time frame. Let each potential contractor know you are soliciting multiple offers and looking for the best price.
A higher quote doesn’t automatically mean better-quality service, and a lower price doesn’t necessarily indicate shoddy work. Whomever you choose should be licensed and insured and have positive online reviews or references.
Major Appliances
Start the negotiation process with some research. Once you pick the models that interest you, e-mail or call sales managers at local stores. “Say, ‘I’m shopping around and contacting other stores. I’m asking them to give me their best price, and they only have one chance. I’m going to buy from the one that offers me the lowest price,’” says Brasler.Although it can’t hurt to haggle at national chains such as Home Depot and Lowe’s, independent stores often have more flexibility on price. A Consumer Reports survey found that among the people who tried to get a better deal at an independent retailer, 64 percent were successful.
Also, expand your negotiations beyond price. Ask for free delivery, installation, or removal of your old appliance if those services are not already included.
