Has a can of soda ever exploded in your car? Fridge? Purse? Have you ever ordered a 12-pack of soda and received some dented, flat, or outright empty cans? You’re not alone.
Soda companies handle a plethora of complaints, and thanks to social media, we can now peek into the minefield that is customer relations.
We’ve looked through the PepsiCo and Coca-Cola Twitter feeds and picked the most common and the most egregious problems customers complained about in the month of June.
Here they are:
“So these exploded in my cabinet and are growing something green inside. That can’t be good,” posted user William W.
Hey @CocaCola So these exploded in my cabinet and are growing something green inside. That can’t be good. pic.twitter.com/NaDeWI0J4I
— William W (@JaggedJax) June 22, 2016
User Lucy, It’s Whatever opened “a new 6-pack today and found an empty, sealed can.”
.@CocaCola Opened a new 6-pack today and found an empty, sealed can? pic.twitter.com/iqinSWHm4o
— Lucy, It’s Whatever (@LucyisLike) June 19, 2016
User David Yañez found something strange at the bottom of a coke bottle and we don’t want to know what it is.
@CocaCola @CocaColaMx qué carajos es esto?? #NoVuelvoaTomarCoca pic.twitter.com/QpBM1nW3GN
— David Yañez (@davidyanezb) June 20, 2016
“A can just #exploded in my car!” shared user Mirjam de Groof. “Car a #mess, clothes a mess and I’m still thirsty!”
@CocaCola @DietCoke A can just #exploded in my car! Car a #mess, clothes a mess and I’m still thirsty! #Spooky pic.twitter.com/hhR8KOotKU
— Mirjam de Groof (@MirjamdeGroof) June 21, 2016
User WOLFPACK1 apparently obtained a flat bottle of Coke from a vending machine.
Couldn’t figure out why the soda I got from the @cocacola vending machine was already flat. Wait - that said 2014?! pic.twitter.com/kFDKDwleNi
— WOLFPACK1 (@SilverAutomatic) June 7, 2016
And user james shaw found a rather unusual variety of Fanta.
Urm @CocaCola pic.twitter.com/SnRJckH5Wp
— james shaw (@Jimmytshaw) June 4, 2016
User Leisa Ashton wrote she bought this rather underwhelming Coke Zero from a vending machine. Can one perhaps look at the bottle as half full?
@CocaCola just purchased coke zero from the vending machine...received this sealed pic.twitter.com/N0Zlz71fFJ
— Leisa Ashton (@chase1laa) June 14, 2016
And just for a good measure, let’s throw in a couple more can explosions.
@CocaCola Any reasons why this has gone off like a grenade in my fridge so hard it blew the door wide open? pic.twitter.com/mz1fH2HqX1
— Simon Fitzpatrick (@sfitzy1000rr) June 6, 2016
Unopened can exploded in my face on way back from work! @CocaCola @CocaCola_GB #dangerous #ruinedshirt pic.twitter.com/TUQg396brJ
— Emily Norton (@EmilyNrtn) June 9, 2016
I guess @CocaCola can’t handle the Arizona heat either! pic.twitter.com/nyZGQ2Sfyn
— Adam West (@AW_Root_beer) June 4, 2016
And this is how harsh the market can be for a soda company.
After user Mike Hudoba couldn’t resolve an issue with a Coke machine, he let the company know just how the free market works.
@CocaCola no thanks. After a dozen calls to you with no resolve I found my own solution - this ice cold @pepsi pic.twitter.com/xpscCux0fE
— Mike Hudoba (@MHudoba) June 21, 2016
Of course, we looked at Pepsi too. Here are some of their June mishaps:
“Pulled a can out of the cherry Pepsi case and it’s sealed but 75% empty,” wrote user Ly.
Pulled a can out of the cherry Pepsi case and it’s sealed but 75% empty ??? What. @pepsi
— Ly (@LyNotLee) June 24, 2016
@imfromthesoul @pepsi @LAYS literally look. pic.twitter.com/TpmF0eI3ul
— Ly (@LyNotLee) June 24, 2016
And how about this Pepsi truck leaving unsolicited soda on the street?
@pepsi really??? pic.twitter.com/dUyinBVseA
— substle (@substle) June 24, 2016
Sometimes people received too little in the package, other times they received more then they expected.
Like user Power_upo’s aunt, who found something resembling a caramelized clump of sugar in her can of Pepsi.
My aunt was drinking Pepsi and this ended up in her mouth @pepsi pic.twitter.com/k3lE78eDzH
— Power_up0 (@PowerUp0) June 26, 2016
And Pepsi can explode too.
.@pepsi can’t contain excitement of living in #LasVegas #Heat & are exploding in storage room Power of Carbonation pic.twitter.com/Wg3kOfr6SC
— Kirk Clyatt (@Clyatt) June 23, 2016
More dangerously, this customer’s can of Pepsi shot up a piece of metal during opening. This can’t be good for marketing.
@pepsi You trying to kill somebody? Have a whole 12 pack doing this. #dangerous pic.twitter.com/Jm4GSf84lg
— Randy Penn (@RandyPenn) June 23, 2016
And speaking of marketing roadblocks, user Genesis wrote she found a roach in her bottle of Pepsi.
Can someone please explain why there’s a ROACH in my closed bottle of Pepsi @pepsi @PepsiMEX pic.twitter.com/xyyaAJtVDX
— Genesis (@genesis_escutia) June 15, 2016
To be sure, the companies sell billions of gallons of soda every year, so it makes sense, here and there, there will be some bugs---hopefully, mostly figurative ones.
We’ve reached out to user Genesis as well as to The Coca-Cola Company and PepsiCo. We will update the story if we receive a response.
Update: Twitter user Genesis responded on June 29, saying she hadn’t yet contacted Pepsi’s customer service, but planned to do so.