LOS ANGELES—Los Angeles International Airport has designated $43 million to improve the way travelers navigate the airport, which will include a renumbering of terminals, gates and stations ahead of the 2028 Olympics.
The project will focus on how travelers get from terminal to terminal, gate to gate and move between the upcoming Automated People Mover, rental car facility and parking lots.
The Board of Airport Commissioners voted earlier this month to award Webcor Construction $23.9 million for the design and construction of a new “wayfinding system” that would update airport signage. The specific cost of construction and implementation has not yet been determined.
“A perfect journey is when one doesn’t get lost,” Hans Thilenius, deputy executive director of the Terminal Development and Improvement Program, said at a recent board meeting.
Webcor’s proposal includes a consolidation of some terminals by name: Terminal 1 and Concourse 0 would become Terminal 1; Terminals 2 and 3 would become Terminal 2; Terminal B, which includes the Midfield Satellite Concourse South and the Bradley West Gates, would become Tom Bradley Terminal 3; and Terminals 7 and 8 would become Terminal 7.
“No final decision has yet been made regarding the numbering of terminals, gates and stations,” said LAX development projects’ director of communications Jessica Merritt. “That will be decided during the design phase, with a focus on ensuring a holistic and initiative wayfinding strategy for the airport.”
The project will rely on user-testing by airlines, customers and employees, Thilenius said. Roughly 50 to 75 people have tried out the possible new gate renumbering system.
The system will also focus on customers’ reliance on technology to help people get around the airport through the use of smart devices such as mobile phones and watches and with consideration to language and accessibility for those who are hearing- or vision-impaired.
These include a $1.6 billion project to update Terminals 4 and 5; a $477.5 million project to extend Terminal 1; and a $230 million project to improve Terminal 6—all part of a $30 billion overhaul at the world’s fifth-busiest airport.