“This is a standard safety feature on this ride and the ride was working exactly as it is designed to do,” a parks spokesperson told the Mirror.
Some passengers were left “screaming and crying” during the incident and they feared falling off the 65-foot tall ride, the Daily Mail reports.
https://www.youtube.com/watch?v=EUWez04AinE
The Air Galactica ride incorporates virtual reality, having passengers wear a VR headset that simulates space travel.
“The health and safety of our guests is our number one priority and our team followed standard procedures to get the guests off as quickly and as safely as possible. The ride has re-opened,” a spokesperson said.