Former NatWest CEO Breached Nigel Farage’s Data Protection Rights, Watchdog Finds

The watchdog ruled Dame Alison Rose ’should not have' shared information with the BBC, but didn’t take further action because the CEO has resigned.
Former NatWest CEO Breached Nigel Farage’s Data Protection Rights, Watchdog Finds
Former NatWest boss Dame Alison Rose in an undated file photo. Nick Ansell/PA
Lily Zhou
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Dame Alison Rose broke data protection rules when she spoke to the BBC after Nigel Farage’s bank account was shut down, the information watchdog has found.

The former CEO of NatWest resigned in July after she admitted to being the source of an inaccurate BBC story about why Coutts, a private bank owned by the NatWest Group, had closed Mr. Farage’s account.

The broadcaster and former Brexit Party leader made a complaint to the Information Commissioner about the leak. Following a review of the complaint, the Information Commissioner’s Office (ICO) found two rule breaches but decided against taking further action.

“Following a thorough review of the complaint raised with us, we have concluded our investigation. We upheld two parts of the complaint—namely, we found that an individual employed by Natwest shared information when they should not have done, and that by doing so they infringed the complainant’s data protection rights,” an ICO spokesperson said in a statement emailed to The Epoch Times, which didn’t name Dame Alison.

“We have been clear with the bank that these actions were unacceptable and should not happen again. However, in view of the fact the individual in question resigned her post and the bank has commissioned its own investigation, we do not intend to take any further regulatory action at this time.”

Undated file photo of Coutts bank on the Strand, central London. (Yui Mok/PA Media)
Undated file photo of Coutts bank on the Strand, central London. Yui Mok/PA Media
A spokesperson for NatWest said in an email to The Epoch Times, “We fully cooperate with the ICO in its assessment of any customer complaint but it would not be appropriate for us to comment on this individual case.”

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Mr. Farage told the Financial Times, which first reported the ruling, “The ICO report confirms that Dame Alison Rose was in breach of data rules, of the FCA rule book and oversaw a culture of deep political prejudice at NatWest.”
In an article published in The Telegraph, he also said it would be “wrong and a slap in the face to taxpayers” if NatWest, which is still partly owned by taxpayers following an emergency bailout in 2008, rewards “enormous failings with a huge sum of money” in Dame Alison’s severance package.
Mr. Farage claimed NatWest Group’s board of directors was set to discuss the package on Thursday, along with an independent external review of the events the bank had commissioned earlier.

“I will be watching closely to see if the NatWest Group board agrees,” Mr. Farage said of Dame Alison’s leaving package.

He also said he has “little faith” in the bank’s external review, which was carried out by Travers Smith, because the law firm’s Chair Emeritus Chris Hale was a vocal opponent of Brexit.

NatWest declined to comment on specific meetings, but it has previously said the key findings of the independent review and the recommendations will be published in due course along with the group’s response.

Reform UK honorary president Nigel Farage listens during a party press conference in England on March 20, 2023. (Carl Court/Getty Images)
Reform UK honorary president Nigel Farage listens during a party press conference in England on March 20, 2023. Carl Court/Getty Images

Mr. Farage revealed at the end of June that Coutts had closed his bank account with “no explanation” and that he had been unable to find another bank to accept him.

The BBC published a story on July 18, citing an unnamed source saying it was a “commercial” decision. The story suggested Coutts closed Mr. Farage’s account because he fell below the bank’s financial threshold.

It came a day before the Mail Online published information Mr. Farage obtained from Coutts through a subject access request, showing the bank’s Wealth Reputational Risk Committee (WRRC) decided to unboard him because his publicly-stated views were deemed at odds with the bank’s “position as an inclusive organisation.”
The BBC later apologised to Mr. Farage over the report.

In a statement published on July 25, Dame Alison has said she didn’t reveal any personal financial information about Mr. Farage but made a “serious error of judgment” when she confirmed Mr. Farage was a Coutts customer, which she thought was public knowledge, and left the impression that the decision to close Mr. Farage’s accounts was “solely a commercial one.”

She has also said she had been informed in April that the exit of Mr. Farage was a commercial decision and had not received the content of the WRRC document released to Mr. Farage when she spoke to the BBC journalist.

NatWest’s board initially backed the CEO, before announcing her departure hours later.

The de-banking of Mr. Farage also led to the resignation of Peter Flavel as the chief executive of Coutts.

Mr. Farage has since opened accounts with Lloyds.

The government has published plans to tighten the rules to require banks to provide “clear and tailored explanatory reasons” when notifying customers about decisions to close their accounts except in limited scenarios.

Banks will also be required to give 90 days’ notice.

The government said it has already asked service providers to begin implementing the new rules.

In a statement emailed to The Epoch Times on Friday, the ICO said, “The Information Commissioner notes Ms. Rose has expressed concern about the reporting of her role in the matters brought to the ICO by Mr. Farage. The ICO acknowledges that we did not investigate a complaint against Ms. Rose nor did we give her an opportunity to comment on any findings in relation to her role. We concede that it would have been appropriate to do so, and we will be reviewing this as a matter of urgency.”

The report has been updated with comments.