CRA Received Record Number of Complaints in Past Fiscal Year: Taxpayers’ Ombudsman

CRA Received Record Number of Complaints in Past Fiscal Year: Taxpayers’ Ombudsman
The Canada Revenue Agency (CRA) headquarters the Connaught Building in Ottawa on Aug. 17, 2020. The Canadian Press/Sean Kilpatrick
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The number of complaints levied against the Canada Revenue Agency in the past fiscal year set a new record high, according to Taxpayers’ Ombudsperson Francois Boileau, who said complaints against the federal agency are mostly related to individuals trying to obtain COVID-19 related benefits.

“The 2021–2022 fiscal year is yet another banner year for our office. Our team has received more complaints than ever before,” Boileau told reporters in Ottawa on Dec. 13.