By Liz Eddy
Call it the new normal. Or the next normal. Or even a return to 2019. Just don’t assume that workers will compartmentalize and minimize their experiences from the past year. Employees might be coming back to work, but they’re not the same as they were before the pandemic. They’re returning to their workstations with fresh perspectives—and fresh wounds and worries.Serving Business Needs Without Overlooking Human Needs
Here’s the good news: The desire to earn profits isn’t incompatible with wanting a healthy, engaged workforce. Organizations can balance the needs of grief-stricken, worried workers with the needs of their companies.Regardless of why they feel grief, worry or pressure, employees deserve the resources, benefits, and training that best support them at their toughest times—not just their happiest.
Minimize the Impact of Worker Grief and Stress
Of course, determining how to help employees through their grief can be overwhelming. Many companies have historically spent little time addressing grief in the workplace, particularly in any widespread way. Nevertheless, every company can start making positive, proactive changes by taking a few key steps to address employees’ emotional needs.1. Ensure Employee Benefits Address Bereavement Holistically
Most businesses offer employee assistance programs, or EAPs. Some also provide life insurance options for their workers. Although it’s a good start, those plans do not address bereavement comprehensively. By its inherent makeup, life insurance does not generally provide in-depth assistance for bereavement or funeral planning. Similarly, EAPs may not tackle end-of-life or death experiences. Additionally, they’re underutilized across the board, posting usage rates of less than 10 percent.This doesn’t mean life insurance and EAPs aren’t essential or valuable. They are and should absolutely be encouraged in order to increase their popularity and usage. At the same time, they’re not sufficient to help employees faced with the emotional fallout from the recent global health crisis. Other benefits, such as workshops and therapies that concentrate specifically on living with grief, PTSD, and related mental health concerns should be used to fill in the gaps.
2. Solidify and Communicate Your Bereavement Policy
Companies do not legally have to follow any standard policy on bereavement. Most organizations allow three days for workers to deal with a loss. As anyone who has dealt with grief knows, a handful of days isn’t enough to work through the myriad feelings that come with losing a loved one or to manage the chaos and weight of end-of-life planning.3. Offer Inclusive Resources for All Workers
Humans deal with stress, grief, and anxiety in unique ways. Their responses may be driven by cultural and social norms and other specific expectations. Some cultures encourage anger as a reaction to a death, for example. Others treat mourning and sadness as very private emotions. As such, companies need to ensure that the resources they provide team members are inclusive in areas such as identity, accessibility, and format.In addition, businesses need to arm their managers and supervisors with the tools and skills to identify and support grieving team members according to their needs. Many professionals have little training on bereavement in the workplace, which leaves them—and their teams—at a disadvantage. With best-in-class education, they can better serve the people they shepherd. Leaders who are more versed in leading grieving employees can take steps to help those employees, like working with others to take tasks off their plates and letting employees know a plan’s in place to keep things moving while they are away.
4. Communicate Changes Frequently
Death, mourning, depression, and fear aren’t easy topics to tackle. That’s why so many companies shy away from them. But staying silent helps no one. All the preparation and resources in the world amount to virtually nothing if they’re not known or used.While grief doesn’t need to be an everyday subject, it shouldn’t be hidden away or taboo, either. New updates to bereavement or leave policies should be articulated immediately and without hesitation. Reddit updated its leave policy to be significantly more flexible and inclusive, giving employees the option to take leave for things that maybe hadn’t been articulated before. The company’s approach lets employees know that they don’t have to fit into one specific box to take leave for grief, opening the definition to include life events such as miscarriage. This allows workers to know their options and act accordingly, all while feeling that grief isn’t something they need to hide from.
The months ahead will require companies and corporate leaders to put their emotional intelligence into high gear. Grief and stress can no longer be treated like rare human conditions best kept behind closed doors. They’re one of the most real parts of life, affecting every human being at least once, and are sometimes all-encompassing. Leaders who are ready to acknowledge this and take action will benefit from creating inclusive, supportive workplace cultures for workers returning to the world post-pandemic.