Ontario Patient Complaints Increased 33 Percent Since Last Year: Ombudsman Report

A sign directing visitors to the emergency department is shown at the Childrens Hospital of Eastern Ontario in Ottawa on May 15, 2015. Adrian Wyld/The Canadian Press

Health-care complaints have risen 33 percent since last year and include a “troubling” number of grievances from those struggling to access primary care, Ontario’s patient ombudsman says.

Ombudsman Craig Thompson received 4,388 complaints during the 2022-23 year, its highest number of complaints to date.