Mid-Sized Banks See Higher Customer Satisfaction Than Big Five: J.D. Power Survey

Bank towers are shown from Bay Street in Toronto's financial district, on June 16, 2010. The Canadian Press/Adrien Veczan

A survey from J.D. Power shows customer satisfaction is higher at mid-sized banks than the Big Five as Canadians are focused especially on fees.

The survey shows the average ranking among mid-sized banks like Tangerine, ATB Financial and Simplii Financial came in at 644 out of a possible 1,000 points, while satisfaction was an average of 611 among the Big Five banks.