Financial Complaints in Australia Up 9 Percent in 2023: AFCA

Complaints for credit cards jumped 12 percent while complaints for home loans declined 3 percent.
Financial Complaints in Australia Up 9 Percent in 2023: AFCA
A stock image showing credit card payment at a cafe in Brisbane, Australia, on May 15, 2019. AAP Image/Dan Peled
|Updated:
The Australian Financial Complaints Authority (AFCA) said that it received more than 105,000 financial complaints in 2023, 9 percent higher than the previous year, which had seen a jump of 34 percent.

The number of complaints regarding online accounts rose 33 percent to 2,533. Personal transaction account complaints soared 19 percent to 13,635, followed by personal loan complaints, which grew 17 percent to 7,660.

Celene Ignacio
Celene Ignacio
Author
Celene Ignacio is a reporter based in Sydney, Australia. She previously worked as a reporter for S&P Global, BusinessWorld Philippines, and The Manila Times.
Related Topics