The Australian Competition and Consumer Commission (ACCC) has filed court proceedings against EnergyAustralia, the country’s third-largest energy retailer, for allegedly failing to inform customers of impending price changes and for allegedly making false representations in annual cost estimates stated on the notices.
The consumer watchdog launched legal action at the Federal Court for EnergyAustralia’s alleged violation of the Electricity Retail Code between June 2022 and September 2022. The ACCC said that the energy provider did not state the “lowest possible price” when sending price change notices to its consumers.
