Women report feeling more exhausted than men do after video calls, according to the first large-scale study on Zoom fatigue.
The researchers say the “self-view” display may be to blame for that exhausted feeling after a day of back-to-back online meetings.
That Little Self-View Window
“We’ve all heard stories about Zoom fatigue and anecdotal evidence that women are affected more, but now we have quantitative data that Zoom fatigue is worse for women, and more importantly, we know why,” Hancock said.The researchers found that what contributed most to the feeling of exhaustion among women was an increase in what social psychologists describe as “self-focused attention” triggered by the self-view in video conferencing.
“Self-focused attention refers to a heightened awareness of how one comes across or how one appears in a conversation,” Hancock said.
To measure this effect, the researchers asked participants questions such as: “During a video conference, how concerned do you feel about seeing yourself?” and “During a video conference, how distracting is it to see yourself?”
Could This Have Been an Email?
Also contributing to an increase in Zoom fatigue among women were feelings of being physically trapped by the need to stay centered in the camera’s field of view. Unlike face-to-face meetings where people can move around, pace, or stretch, video conferencing limits movement. Another way to address this is to move farther away from the screen or to turn off one’s video during parts of calls.The researchers found that while women have the same number of meetings per day as men, their meetings tend to run longer. Women were also less likely to take breaks between meetings—all factors that contributed to increased weariness.
How to Ease Zoom Fatigue
Organizations can reduce Zoom fatigue in several ways:- Implement no-video meeting days. Have a day each week that doesn’t require any video meetings.
- If video isn’t necessary for a meeting, make “video off” mandatory for that meeting. People should think hard about whether video is necessary for a meeting, and if it isn’t, make video-off mandatory so that no one feels the pressure to keep it on.
- Find out if your employees or colleagues are fatigued. Have your employees take the Stanford ZEF scale to measure their fatigue and find solutions to help reduce it.
Age mattered as well: Younger individuals reported higher levels of tiredness compared with older survey participants.
While individuals can make changes to their own work habits to avoid burnout, the researchers urge organizations to rethink how they manage their remote workforce.