California

StubHub to Pay California Customers $20 Million Over Pandemic Cancellations

Online ticket mega seller has agreed to refund customers after events were canceled at the start of the COVID-19 pandemic.
StubHub to Pay California Customers $20 Million Over Pandemic Cancellations
Granger Smith performs onstage at the Stagecoach Country Music Festival at Empire Polo Field in Indio, Calif., April 2018. Jason Kempin/Getty Images
Jill McLaughlin
|Updated:
0:00
Online ticket retailer StubHub has agreed to pay customers more than $20 million in restitution for allegedly failing to promptly refund them for canceled events in California during the COVID-19 pandemic, California Attorney General Rob Bonta announced Aug. 23.

California sued the entertainment ticket company after investigators with the state’s Department of Justice found StubHub did not honor its advertised policy of providing full cash refunds for canceled events, and instead issued customers credit for future events, according to Bonta.

Jill McLaughlin
Jill McLaughlin
Author
Jill McLaughlin is an award-winning journalist covering politics, environment, and statewide issues. She has been a reporter and editor for newspapers in Oregon, Nevada, and New Mexico. Jill was born in Yosemite National Park and enjoys the majestic outdoors, traveling, golfing, and hiking.