Citing customer complaints about prices and park-hopping restrictions instituted during the COVID-19 pandemic, Disney Parks Chairman Josh D’Amarco indicated changes of such are coming in an open letter to employees on Jan. 10.
“I’m in the parks fairly often and I listen to you and to our guests about the things that are working as well as the things that might need some change,” D’Amaro wrote.
Chief among complaints from customers, according to D’Amaro, include recent park price increases, as well as time limits for so-called park hopper tickets, which allow daily access to both Disneyland and California Adventure.
Restrictions allowing such only after 1 p.m. were instituted after the parks reopened from a year-long closure in 2021 to control crowd sizes.
Starting Feb. 4, D’Amaro said park hopping can begin at 11 a.m. Prior to pandemic restrictions, there were no time restrictions.
The company also announced both Anaheim parks would add nearly 60 days in 2023 in which visiting either park for a day would be $104—the lowest price in the company’s tiered pricing system.
