After being long criticized for excessive wait times and outdated technology, the California Department of Motor Vehicles (DMV) is now facing an audit from the Department of Finance, according to an order from Governor Jerry Brown on Sep. 21.
“Long wait times at the Department of Motor Vehicles do not reflect the high standards of service that Californians expect from their state government,” said Department of Finance director Keely Martin Bosler in the letter. While it mentioned several measures DMV took to reduce long wait times, “recent developments have also underscored the need for further analysis.”
State lawmakers previously proposed an independent audit by the state auditor to the Joint Legislative Audit Committee. However, the DMV Director Jean Shiomoto opposed the proposal and claimed that an audit would divert resources and focus.
In early August, the eight-member committee failed to pass the audit request by one vote. In the meantime, the legislature approved nearly $17 million to the DMV in additional funding to hire another 230 staff to address these issues. However, some Republican lawmakers doubted the effectiveness of this strategy.
In addition, the DMV was recently found to have mishandled 23,000 voters’ registration information, including giving people the wrong political party preference and sending non-qualified people’s information to the secretary of state, who maintains the list of registered voters.
“While the previously proposed audit by the independent State Auditor would have been preferable, we applaud any effort to get to the bottom of the problems at the DMV and welcome the audit by the Governor’s Department of Finance.”
Another issue the DMV has been struggling with are outages resulting from outdated technological infrastructure. Since 2017, there have been 35 outages across DMV field offices.
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