A group of California women who were heading to Mexico for a bachelorette party was banned from a flight after an airline employee said one of the women appeared drunk.
The woman landed in Phoenix for a connecting flight, but an American Airlines employee told the mother of the bride that they couldn’t board the next flight because they looked drunk.
She added that the mother is in “her 50s, almost 60s. There could have been something else going on.”
Granlund claimed the woman had one or two drinks before the plane trip but wasn’t drunk.
“She is not traveling, OK? She is too intoxicated,” the employee tells her in the video. When she tried to get her group on the flight, the employee says, “You need to calm down,” according to Yahoo.
The employee adds, “If I have to call the police, I will do so.”
“She had already called the cops at that point. About eight of them showed up,” Granlund said.
Granlund said the group included pregnant women and breastfeeding mothers, adding that they had spent $30,000 on the trip. She said the women spent the night at the airport and slept on the floor.
“We had about a good full day of no airline drama,” she said, Yahoo reported.
The airline also offered to give the group a partial refund on the flight they missed and had to rebook. They haven’t yet received it, she said.
The incident, she said, cost the group about $16,000.
“A mess,” Granlund told Fox40. “A complete mess that could have been avoided, absolutely.”
Boots Baby with Skin Condition
American Airlines apologized after kicking off a mother and her young son due to their genetic skin condition.
An American Airlines employee asked about their condition.
“He then quietly asked me about ‘my rash’ and if I had a letter from a doctor stating it was ‘OK for me to fly.’ I explained to him it was called ichthyosis, a genetic skin condition I share with my son,” she said. The airline worker then kicked her off the plane.
The firm then apologized for the incident.
The statement continued: “Our Customer Relations team has already spoken to her directly and upgraded them on their American flights. We will also be refunding the cost of her trip as well.”