Facing mounting public pressure, Apple has apologized for slowing down its iPhones as their batteries aged.
The tech giant posted an apology on its website on Thursday, a week after it confirmed that it had been slowing down iPhones with lower-capacity batteries, in a bid to avoid accidental shutdowns.
Over the battery issue, coined as ‘batterygate’ by some, Apple has attracted criticism in the press for not informing its customers about its decision to slow down phones with older batteries.
As part of its apology, Apple is reducing the price of an out-of-warranty iPhone battery replacement, dropping it to $29. The replacement typically cost $79.
This reduction in price is being made for “anyone with an iPhone 6 or later whose battery needs to be replaced, starting in late January and available worldwide through December 2018.”
Some critics said Apple was intentionally slowing down the processor of its iPhone 5, iPhone 6 and certain iPhone 7 models through operating system software updates as a way to force consumers to buy new models.
A number of lawsuits have been launched against the company based on this premise.
In its letter, Apple addressed the idea that it intentionally slows down its iPhones to increase sales.
“Our goal has always been to create products that our customers love, and making iPhones last as long as possible is an important part of that.”
The letter went on to describe how batteries become less effective and why updates were done to avoid device shutdown. It also said that it will be issuing an iOS software update that will allow users to better monitor the performance of their iPhone’s battery.
“As always, our team is working on ways to make the user experience even better, including improving how we manage performance and avoid unexpected shutdowns as batteries age,” said the apology.
- Longer app launch times
- Lower frame rates while scrolling
- Backlight dimming (which can be overridden in Control Center)
- Lower speaker volume by up to -3dB
- Gradual frame rate reductions in some apps
- During the most extreme cases, the camera flash will be disabled as visible in the camera UI
- Apps refreshing in background may require reloading upon launch