Optus outage

Optus CEO faced tough Senate questioning regarding the telco’s management of a recent 14-hour nationwide outage.

Optus said routers couldn’t handle ‘information changes’ following a routine software upgrade but experts are calling for a more detailed explanation.

The small business ombudsman said the the 200GB free data package was inadequate and insufficient following the 14-hour outage.

Optus thanked customers for their patience and understanding.

‘I will task my department with developing the terms of reference for a post-incident review,’ said the communications minister.

MPs warn the incident reveals the risk of becoming a cashless society.