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CRA call wait times

Canada

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Average CRA Caller Was On Hold More Than 20 Minutes in 2023 Despite More Staff, $480M Budget

Federal records show more than 7,000 full-time employees had been assigned to deal with calls to the agency.

Jan 08, 2024

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Average CRA Caller Was On Hold More Than 20 Minutes in 2023 Despite More Staff, $480M Budget

Jan 08

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