Ticketmaster is under investigation in the UK over the alleged mishandling of ticket sales for the Oasis 2025 reunion tour.
The CMA is questioning whether Ticketmaster—which merged with Live Nation Entertainment in 2010—violated consumer protection law when using the pricing strategy.
Prices are typically adjusted on the site due to consumer demand or changing market conditions. This strategy is commonly used in flight sales or home food deliveries, surging average costs.
A number of factors will be considered in the investigation, such as whether people were given clear information regarding dynamic pricing or if they were pressured to make a purchase within a specific time frame, potentially affecting their decision.
The CMA will also consider whether Ticketmaster knowingly engaged in unfair commercial practices. The authority called on fans and other sources to submit evidence related to the matter.
Sarah Cardell, chief executive of the CMA, said that while investigators do not automatically assume the company broke consumer protection law, it is important that ticket sale sites are “transparent in their dealings with consumers.”
“It’s important that fans are treated fairly when they buy tickets, which is why we’ve launched this investigation. It’s clear that many people felt they had a bad experience and were surprised by the price of their tickets at check-out,” Cardell said in the authority’s press statement.
The DOJ further accused the company of unlawful and uncompetitive conduct, saying Ticketmaster controls more than 70 percent of concert ticket sales and locks out competition.
Oasis will be kicking off its comeback tour on July 4, 2025, at Principality Stadium in Cardiff, Wales, and will run shows through the end of September.
The Epoch Times contacted Ticketmaster’s parent company, Live Nation Entertainment, as well as the CMA for comment, but did not receive a response before publication time.