Mark Matthews, head of operations for Deutsche’s corporate and investment bank, told the publication that the robot program, named Operations 4.0, is increasing productivity. It has enabled the bank to “redistribute capacity.”
He said that the program has also helped to save “680,000 hours of manual work.” So far, it has “used bots to process 5 million transactions in its corporate bank and perform 3.4 million checks within its investment bank.”
“It [headcount] will continue to go down; there’s no question about that. Our model is to reduce costs and, at the same time, improve our control environment and the client experience,” Matthews said.
The news comes amid a tough year for banks, with the total number of job cuts announced by banks in 2019 growing to nearly 60,000, Bloomberg reported in September.
Speaking at an event hosted by the American Enterprise Institute, Aoun argued that every person needs to “master how to interact with machines” as AI develops.
Aoun has previously written extensively about the use of AI in his book, “Robot-Proof: Higher Education in the Age of Artificial Intelligence.” There he states that “students will need data literacy to manage the flow of big data, technological literacy to know how their machines work, but human literacy—the humanities, communication, and design—to function as a human being.”