Bank of America customers on Oct. 2 reported having problems accessing their bank accounts or that their account balances showed $0.
On social media, numerous Bank of America users have posted screenshots of empty account balances. An Epoch Times staff member also reported not being able to log in to a Bank of America account.
Some users on social media stated that Bank of America had not yet alerted them to the issue.
Meanwhile, some users have reported having problems with Zelle, the digital payment system that is used by multiple banks and is owned by Bank of America and several other banks.
“Some clients are experiencing an issue accessing their accounts and balance information today. These issues are being addressed and have largely been resolved. We apologize for any inconvenience,” Bank of America said in a statement on the evening of Oct. 2.
It’s not clear how many customers were affected or when the problem will be resolved. The company also has not revealed the cause of the problem.
On social media platform X, Bank of America’s team was responding to complaints by asking for additional information. However, it did not appear that the bank provided information about the nature of the outage or how long it could take to fix.
The Epoch Times contacted the company for comment on Oct. 2 but received no response by publication time.
