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Stranded travellers search for their luggage at the Southwest Airlines baggage claim at Midway Airport, in Chicago, Illinois, on Dec. 27, 2022. Jim Vondruska/Getty Images
Southwest Airlines is accustomed to soaring above its competitors.
For many of its 51 years in operation, the Dallas-based airline has earned superior ratings for customer satisfaction, on-time flights, and accurate baggage handling—all delivered with a fun-loving attitude.
Janice Hisle mainly writes in-depth reports based on U.S. political news and cultural trends, following a two-year stint covering President Donald Trump’s 2024 reelection campaign. Before joining The Epoch Times in 2022, she worked more than two decades as a reporter for newspapers in Ohio and authored several books. She is a graduate of Kent State University's journalism program. You can reach Janice at: [email protected]
