By Tom Puthiyamadam
The global pandemic brought us disruption, heightened anxiety, and a permeating uncertainty no one saw coming. However, there have been silver linings: new ways of working, more time with family, and a true pause to reflect on how we do business in this brave new digital world.The pandemic also ushered in something unexpected: the ability to connect on a more human level. It created space for empathy for one another and our range of challenging circumstances. Every day we meet with colleagues and clients over video conferencing and gain a window into their world. We see their kids’ artwork on the walls, we see those kids climbing on their lap, peering curiously at strangers on the screen. We see their homes and lives. We see people struggling and juggling competing demands—personal and professional. We see their complete lives close-up.
